Cancellations and Refunds The Company will only cancel Guided Tours due to circumstances out of our control, in this case a free transfer to an alternative date or activity will be offered or a full refund will be available.
Where the customer cancels the tour reservation then the effective date of cancellation will be the date the company receives written notification of the cancellation.
In the event of a cancellation, a charge as detailed below, shall be payable by the Customer.
The following cancellation charges apply to all bookings: When notification of cancellation is received less than 5 days prior to Tour date - 50% cancellation charge When notification of cancellation is received less than 48 hours in advance of Tour departure time - 100% cancellation charge If no notification of cancellation is received - the customer will be held liable for the full cost of the cancelled activity We regret no refunds can be offered if the Customer is late for a tour.
The Company has full public liability insurance, licenced with South Lanarkshire Council and has full car insurance due to the nature of the activities there will always be some degree of risk involved.
Whilst not mandatory, you may wish to arrange your own personal injury insurance and/ or holiday insurance.
Please note, instructions from employees of the Company must be obeyed at all times in order to minimize risk.
Force Majeure The Company does not accept any liability for loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires sickness, weather conditions, road or traffic conditions, temporary mechanical or electrical breakdown, explosion of or radioactive contamination from any nuclear facility or other events beyond the control of the Company.
Reduction in Numbers The Customer must inform the Company in writing of any reduction in numbers 5 days prior to the Safari, any reduction in numbers less than 5 days prior to the Safari date will result in the Customer being held liable for the full cost of the reduction.
Minimum Numbers Our minimum number on every experience is 1 full paying adults.